Frequently asked questions
Short answers about a transfer from Varna Airport, Burgas Airport, booking, price, and payment. The information comes from the published JoyTaxi pages.
Booking
How do I book a transfer with JoyTaxi?
Booking is done online in four steps: route, passengers and extras, contact details, and confirmation. The homepage also says a car can be ordered from the JoyTaxi app. Start from the transfer booking.
What details are needed to book a transfer?
You need a start and end point, a pickup date and time, the number of passengers and suitcases, and contact details so the booking can be confirmed. They are filled in on the booking page.
Prices and payment
When do I see the transfer price?
The final price is shown before you confirm the booking. The booking page says you check the details and the final price, and only then confirm. Start from the booking.
Is the private transfer price fixed?
Yes. The booking page states that the final price is known in advance, with no hidden surprises. The About section also says you know the price before departure. The price is shown when you book a transfer.
How can I pay?
The homepage lists payment by card or by phone. Some airport-transfer pages also describe payment by bank card through a POS terminal in the car.
What is the day and night taxi tariff?
On the homepage the day tariff runs from 06:00 to 22:00, and the night tariff from 22:00 to 06:00. That is the city tariff and is separate from the price of a transfer booked in advance, which you see when you book. See the day and night tariff.
Airport transfers
Do you offer a transfer from Varna Airport?
Yes. Published routes from Varna Airport include a transfer from Varna Airport to Golden Sands and a transfer from Varna Airport to Albena.
Do you offer a transfer from Burgas Airport?
Yes. Routes from Burgas Airport include a transfer from Burgas Airport to Sunny Beach and a transfer from Burgas Airport to Golden Sands.
How do I book a transfer from Varna Airport to Golden Sands?
The route is published as a transfer from Varna Airport to Golden Sands. The price appears when you complete the booking.
How do I book a transfer to Sunny Beach?
Is there a transfer between Varna and Burgas?
Yes. Published routes are a transfer from Varna Airport to Burgas and a transfer from Burgas Airport to Varna.
Do you offer a transfer to Bucharest Airport or to Constanța?
Do you monitor the flight on an airport transfer?
Yes. The booking page states that the flight is monitored and the time is adjusted if the flight is delayed or lands early.
Is the transfer door to door?
Yes. The booking page states that pickup is from the address you give, and drop-off is at the final destination.
Passengers and luggage
Which cars can I choose for a transfer?
On the booking page the choice is a sedan, an estate, a minivan, or a minibus 8+1, depending on the number of passengers and the luggage.
How is luggage entered when booking?
When you book you enter the number of suitcases, together with the number of passengers.
Children and seats
Can I add a child seat?
Yes. In the “Passengers and extras” step of the booking you can add a child seat or a booster.
Changes and cancellation
Can I change or cancel a booking?
To change or cancel a booking, write to office@joytaxi.bg or call 052 66 66 66, 052 30 30 30, 089 9388 388.
Hours and contact
What hours does JoyTaxi work?
The homepage says the team is available 24/7 and you can count on the service at any time. For a transfer, use the booking.
How do I contact JoyTaxi?
The phone numbers in the footer are 052 66 66 66, 052 30 30 30, 089 9388 388, and the email is office@joytaxi.bg. For a new transfer, use book a transfer.
